Shipping policy

Processing time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping times

Please note that delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.

Shipping costs
Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — check our homepage for current offers.

Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

Lost or delayed packages
If your package has not arrived within the estimated timeframe, please contact us at support@grabston.com with your order number. We will investigate the issue and work to resolve it as quickly as possible.

Customs & Duties
International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.